Who we are. Outpaddling is a paddling equipment retailer based in Malta. If you have any questions about your data, email info@outpaddling.com.
What we collect. When you send a pre-order request, we receive the details you enter: your name, email address, phone number (optional), delivery region and locality, the products and options in your cart, and any notes.
Why we use it. We use these details only to answer your request, quote shipping and arrange your order. We process them because you asked us to take these steps before a possible purchase (GDPR Article 6(1)(b)). We do not sell your data or use it for marketing without your consent.
Who helps us. Your request is saved in our order records and confirmation emails are sent using Google Workspace. Formspree may deliver a backup copy of your request to us, and this website is hosted by Netlify. These providers process data on our behalf, and some may do so outside the EU under standard contractual safeguards.
Visitor statistics. We use Umami, a privacy-friendly analytics service, to count page visits and actions such as pre-order requests sent. It does not use cookies and does not collect your name, email or other details you type into the form. We only see anonymous, combined statistics, which help us understand which products people are interested in.
How long we keep it. We keep your details for as long as we need them to handle your request and any resulting order, and afterwards only as long as the law requires (for example, for accounting records).
Your rights. You can ask us to access, correct or delete your data, or object to how we use it, by emailing us. You can also complain to Malta's Information and Data Protection Commissioner (IDPC).
Cookies. This site does not use tracking or advertising cookies. It saves a copy of the product catalogue and the contents of your cart in your browser's local storage, so the page loads faster and your cart is still there when you come back.
